hey there guys decided to post my service agreement on here. if you have any questions please ask away.

Mute City Designs Service Agreement

Thank you very much for contracting us with your design. Here are a few things we'd like you to know about us and how this whole process works out, please read carefully.

Mute City Designs Responsibilities:

1. Mute City Designs will sculpt and paint whatever design is provided by client.

2. Mute City Designs will email client updated pictures every three days of the piece.

3. Client will be able to see work in progress of their figure and has the right to ask Mute City Designs to make changes to necessary parts they don't seem fit.

4. Mute City Designs will make sure the sculpture is as close to the reference work as possible.

5. Mute City Designs is responsible for making sure client is 100% satisfied with final product.

Client Responsibilities:

1. Client must provide detailed pictures/drawings/renders/etc. of their character to Mute City Designs.

2. Client must provide an email in order for progress pictures to be emailed.

3. Client is in their right to ask for changes during the work in progress state of the sculpture only.

4. Client must be aware that after the work in progress stage, only paint edits can be made.

Pricing for Sculpey based figures only:

1. Pricing is judged on time, materials cost and difficulty of the piece.

2. Figures one to twelve inches all cost $100.00 dollars to paint and sculpt.

3. Figures that are larger require a custom price that will be adjusted to the size, labor, difficulty and materials.

Pricing for Molding and Casting:

1. Pricing for molding will vary on the size and difficulty.

2. Mold making costs for figures that are one to seven inches are $60.00.

3. Mold making costs for figures eight to twelve inches are $100.00

4. Pieces bigger then twelve inches are then set to a custom price range set by Mute City Designs

Payment:

1. A down payment for the figure is required before Mute City Designs can begin the sculpting process.

2. (For Mold pieces only) a second installment must be made before molding process can begin.

3. Final payment is required once Mute City Designs has shown the client the final pictures of the figure.

4. Mute City Designs reserves the right to hold on to any figure if final payment is not made.

5. Payment is handled through Paypal only.

Refund Policy

Money can only be refunded before the work progress stage ends. Reason being that, once client gives their "ok" to the sculpted piece, the piece is then baked

and materials are hardened and non reusable. After figures are baked they are then painted and are non refundable.

Shipping Policy

1. Mute City Designs will take every precaution measure to insure that piece is packaged safely and securely.

2. It is not Mute City Designs responsibility if item cracks or breaks upon shipping, as that would be the post offices fault and out of our control.

3. Shipping costs my vary depending on figure size.

4. Client can ask for next day delivery but must provide necessary funds to do so.

5. Shipping is not included in the overall price of sculpting and painting the figure.